Privacy Policy

1. Scope & Terminology

‍Volume, we, us refers to Volume Payments Limited and its affiliated entities handling data.
‍Personal Data is any information relating to an identified or identifiable individual - such as name, payment info, IP address.
‍Services include our websites, business and consumer payment services, apps, and related products.

‍You may be:
- An End User using our services personally (e.g. via Link)
- An End Customer purchasing from a merchant using Volume
- A Representative acting on behalf of a business user
- A Visitor browsing our websites or contacting us

2. Personal Data We Collect

a. End Users
- Payment data: bank account number and sort code
- Contact info: name, surname, email
- Usage data: IP address, device and browser info

b. End Customers
- Transaction data through merchant payments processed by Volume.
- Optional info: name, email, contact details, address, if provided at checkout.

c. Representatives
- Business registration info: names, contact and identity documents, and verification data

d. Visitors
- Site usage info: IP, browser type, device, cookies, page visits.
- Form submissions: newsletter or demo requests, support inquiries.

3. How We Use Personal Data

Service Delivery
To process payments, store payment methods (via Link), operate accounts, authenticate access, and secure services.

‍Fraud Prevention & Risk Management
Detect and prevent fraud; we share risk-related data with merchants, banks, and financial partners as needed.

‍Support & Communication
Respond to queries and provide service updates and support.Send marketing or offers relevant to you (subject to your preferences and applicable laws).

Analytics & Improvement
Analyse usage data to enhance our services and user experience.

4. Data Sharing & Disclosure
‍
‍With Business Users: Share anonymized data and transaction details to enable payments.
‍With financial institutions: Banks and payment processors need your info to facilitate transactions.
‍With fraud/risk partners: To detect and mitigate fraudulent activity.
‍With processors & service providers: e.g. hosting, analytics, customer support - subject to confidentiality
‍Legal compliance: When legally required or to protect Volume’s rights, safety, or the public.
‍Business transfers: In cases of merger, sale, or acquisition, subject to your continued legal protections.

5. Cookies & Tracking

We use cookies, web beacons, and similar technologies to:
- Provide and improve our websites
- Enhance security
- Remember preferences
You can adjust browser settings to refuse cookies; note, it may affect functionality.

6. International Data Transfers

Your data may be transferred to jurisdictions outside your country, including the UK, EU, or other regions where our services and processors operate. We ensure such transfers comply with applicable data protection regulations.

7. Data Retention
‍We retain personal data only as long as necessary:
- To fulfil service purposes
- To comply with legal obligations
- To defend our rights
- Once no longer needed, data is securely deleted or anonymized.

8. Your Rights
‍Depending on where you are located, you may have the following rights:
- Access: View the personal data we hold about you
- Correction: Fix inaccuracies
- Deletion: Request erasure of your data
- Objection: Object to certain data processing
- Portability: Request to receive your data in a structured format
- Consent withdrawal: Withdraw your consent where applicable
To exercise your rights or opt out of communications, contact us at support@getvolume.com For residents under UK/EU law, we will comply within the applicable regulatory timeframe.

9. Security

We implement appropriate technical and organizational measures - including encryption, access controls, and secure processes - to protect your data. While we strive to maintain strong security, no system is flawless. In case of a data breach, we will notify you and regulators as required by law.

10. Children

Our Services are not intended for individuals under age 13. We do not knowingly collect data from minors. If you believe we have unintentionally collected data from a minor, please contact us for removal.

11. Changes to This Policy

We may update this Policy at any time. Any material changes will be posted with a new effective date. We encourage you to review this Policy regularly.

12. Additional policies

You can review additinal policies here:

Complaints Policy
App Fraud Reimbursement Policy
Anti-Slavery Policy
Scams and Fraud Awareness Policy
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13. Contact Us‍

If you have any questions, requests, or concerns, please reach out:
‍
‍Volume Payments Limited
Email: support@getvolume.com
Address: Fora, 16-19 Eastcastle Street, London, England, W1W 8DA